“You can’t have HR run without the HeaRt.” – Sujitesh Das, Vice President – Global HR, Microland.
On 17th August 2018, the students of TAPMI had the pleasure of attending a guest lecture by Mr. Sujitesh Das, Vice President – Global HR, Microland. The entire session was extremely invaluable, as the insights shared by Mr. Das, who has a lot of experience in the industry, couldn’t be found in the books. Also, since he covered the trending topic of technology or digital in HR, the students were very involved in whatever he had to say. It’s not every day that the students get to learn from the first-hand experience from someone so learned. The session started with Mr. Das probing students for questions, and the one that stood out revolved around the rise of technology and the ‘threat’ it posed to the domain of HR.
So, will technology be able to replace the ‘human’ part of ‘human resources’? No, he says. “The two letters in the word ‘heart’ are ‘H’ and ‘R’ and you can’t have HR run without the HeaRt.”
He further emphasized on the mundane tasks like data processing, information reporting, routine transactions being automated by technology, while the decision making would continue to be with human beings. Another part of the discussion, was on understanding the importance of HR in an organization, especially with the existence of all other domains and line managers. Drawing the comparison of an organisation to a family, Mr. Das enlightened the cohort, “The same way that while you have others taking care of you and you are expected of from others, your primary care takers are your parents. To understand HR, look at your family. All the concepts of HR exist in your family – leadership, culture, motivation, politics, crisis, chaos, conflicts, success, failure.” This analogy between a family and an organisation was very well received and assimilated by the students.
The rest of the session was dedicated to showcasing technology in the domain of HR; he walked the students through the app of ‘Microland’, where most of the HR interface was digitalized. From using e-Cards to celebrate and wish employees; to sending dynamic e-Business Cards via external applications like WhatsApp; instantly viewing the service tenure of a particular employee; the app ensured that the technology was being used in the right sense with an intention to increase productivity, while taking over the monotonous jobs, that didn’t quite require human intervention. Another plus point of the shareable e-Referrals was that it was shared with a Microland watermark, which helped the company in branding via and amongst its own employees! The app also hosted regular polls asking its employees of suggestions and inputs regarding their culture. Hence, the app not only ensured run-of-the-mill HR tasks, but had superlative long-term benefits as well.
“Now, while technology has found several use cases in HR, aspects like company culture will always require a human touch”, Mr. Das said, “striking out a balance between automation and touch”. A brilliant orator, Mr. Das articulated and presented his points in a manner that was easily understood by the fresh batch of HR students. The highly interactive session concluded with students lending him a round of enthusiastic applause for the sheer knowledge he had bestowed upon the batch.
Microland accelerates the Digital Transformation journey for global enterprises – across Private and Public Sector, enabling them to deliver high-value business outcomes to their customers. Headquartered in Bangalore, India, Microland has more than 3,800 professionals across its offices in Australia, Europe, India, Middle East and North America. Microland enables global enterprises to become more agile and innovative by integration of emerging technologies and the application of automation, analytics and predictive intelligence to their business processes.