On 31st August 2017, Ms. Rekha Nair began a lively discussion by clarifying the meaning of the words ‘engagement’ and ‘millennial’. She said that the term ‘engagement’ has core parameters which are common throughout the generations, while ‘millennial’ is a term which defines the workforce according to the generation they belong to. According to her, these varied age groups in a work place are beneficial to an organization as there is a range of experiences, and every reaction is based on where they are in their life right now.
Ms. Nair, while elaborating on engagement, said that what engages one person may not interest the other at all. Unless we are there, at a point of time, completely into something, as per her we are not engaged.
The biggest competitive advantage for any organization in today’s world is their business workforce, as people are the primary source of competitive advantage, according to her. If people are leveraged correctly and kept in an environment which brings out the best in them, the results will be highly productive. You have to engage people to inspire or challenge them. Whatever work employees do irrespective of the hierarchy, some teams will be engaged and some not and this difference arises because of the leader, Ms. Nair said stressing on the importance of vision.
There are three kinds of work orientations, she insisted- just doing a job, making a career and an inner calling. That is the kind of passion with which employees need to be engaged. The organization, according to her, can win in a market place if they get their talent strategy in place. Talent Strategy, as suggested by her, comprises of Understanding and assessing talent, hiring the right talent, developing the right people, focus on building leaders, creating an awesome culture and people’s engagement.
As per Ms. Nair, if employees love what they do, love their organization, they tend to give everything else a backseat. Happiness and excitement are temporary phases. Every organization should work towards creating a culture that employees love, she urged. Boredom, on the other hand, she said, is the most detrimental to the quality of work and the workplace. It also implies the person is not given enough work.
Ms. Nair brought the discussion to an end by talking about ways to transform events into employee experience. She suggested organizations customize workplace as per employee desires, differentiate the job so as to make it desirable for the employee, provide responsibilities keeping employee capabilities in mind and strive to measure an impact of them on employees.