Mr. Mohan Kancharla, started his lecture with consultant’s dilemma about what customers want. He described consultant as a professional who provides advice in a particular domain or area of expertise. Consulting is advisory service aimed at leading transformation and creation of value for customers in the context of their business environment. In consulting, needs of Client, Consultant and Customer should be understood and maintained. The consulting process is a three-legged stool, must always be in balance. Consulting is challenging the assumptions. He advised “You will always be suspect, if you have all the answers, you will always be powerful by having the right questions. The bottom line of consulting is having no answer unquestioned”.
He talked about consulting space which has Level of organisation maturity, individual competency as X axis and complexity of consulting offering engagement execution as Y axis. He then mapped types of consulting like IT consulting, Operation consulting, Functional Consulting, Strategy Consulting and Business Consulting in this space.
He differentiated consulting firms like McKinsey, BCG as strategy consulting, Deloitte, KPMG, PWC, IBM, E&Y, Accenture as business consulting and TCS, CTS, Infosys as Technology consulting. He also described consulting as a cyclic process with the steps of understanding context, asses current state, define target state, analyse gap, evaluate solution option and finally recommendation and report.
He talked about different consulting segments. IT Strategy Consulting is defining the road map for IT, that is aligned to business elaborating upon the direction for the organisation, architecture, infrastructure. IT Architectural Consulting is defining the business architecture and deriving the application, information and technology architecture that are modular as well as coupled.IT Portfolio Consulting is the rationalisation of application, consolidation of infrastructure and optimisation of investments targeted towards operation excellence. IT Process Consulting is providing direction for the process to achieve IT service improvement and business objectives.IT Governance Consulting is defining the governance structure mechanisms processes and measures that would best enable IT to support the business. IT Infrastructure Consulting is optimising the utilisation infrastructure ecosystem, compromising of data-centre, service management plus investments. IT Outsourcing Consulting is evaluating the right selection of a model or location or vendor for outsourcing. IT Transformation Consulting is enabling the enterprise to realise its vision through implementation of strategic direction provided for consulting segment.
He concluded his lecture describing different consulting competencies, consulting skills, consulting sales, consulting proposals, consulting teams, consulting delivery, consulting presentation, consulting report, consulting measures and consulting career.