Excerpts from the discussion:
Ms. Kanika Meniratta, HR Manager, Wenger and Watson
“Agility requires organizations to be proactively reactive in order to sustain and grow.”
Ms. Kanika Mendiratta said that as the mindset of people keeps changing it leads to cultural changes which in turn leads to behavioural change. Readiness of the mindset towards change is a dimensional model for being agile. While being too agile, we lose the in-depth analysis. We need to take into consideration cost and economies of agility. Agility should be accompanied by right communication and transparency. Agility should be perpendicular with the horizontal and vertical structure in an organization.
She carried on the discussion by stating that in a world where people’s needs are changing everyday, we need to be agile in order to survive. People are the biggest assets in an organization. We need to understand the different demographics of people, namely, Gen X, Gen Y, Gen Z. It is important to understand what motivates one generation. Treating people as people in their social composite motivates them to stay for a long time.
To conclude, she mentioned the role of technology behind the transformational role of HR. She mentioned that Centre of excellence and Shared HR services has become feasible because of acceptance of learning and development programmes based on podcasts and mobile learning.
Mr. Abhrajit Sen, HR Business Partner, AstraZeneca Pharma India Ltd.
Mr. Abhrajit Sen Gupta began the discussion by citing the various aspects of agility in the field of HR, some of which include responsiveness, talent development and mobility. According to him, whether the responsiveness is planned or reactive defines the term agility. Moving towards the talent development aspect, he pointed out that it should be strategized in such a way that it addresses the core business problems and guides the way ahead for the company.
Taking the discussion ahead, he highlighted that mobility is critical to enthuse agility. He also pointed out the importance of communication as the backbone of the HR process in any firm. Devising a proper strategy through all levels of management forms the basis of organizational culture. Further, he emphasized on the importance of relationship management and transparency as an HR function. He also said that empowering people through personal connect is an important factor that guides business philosophy.
Ms. Diptii Das, Head HR South Asia, Aramex International
“VUCA world is old, but today it is a little more demanding”, said Ms Diptii Das. She said that every organization today needs to be ready for adaptability. Every organization requires flexibility to respond to changing market and customer demands. Customers require organizations to be Agile. She also stressed upon the point that today organizations are using coaching approach.
“I need to grow exponentially”-This is what an agile employee is supposed to focus upon. Ms. Das also pointed out that although automation is happening, it will not lead to eradication of people from the jobs. It will just lead to remobilization of tasks performed. She concluded with a statement which said, “Agility has to be in the DNA of an organization”.
Aniruddha Dasu, Global HR Operations Head, VirtusaPolaris
Mr. Aniruddha Dasu addressed the panel by stating that when the demand of the customers change, Agility is required.
One of the fundamental problems faced in IT today is the changes in customer requirement. Every company gives forecast, but if the predictions are not supported by the facts and figures in any quarter then the company has to bear the consequences. This leads to the need for Adaptability. The biggest question posed in this situation is- “How can HR play a role in changing requirement?”. The single word answer to this question is- Agility. Mr. Dasu also emphasized on the point that hiring youngsters is doing wonders in IT industries. When asked about the trade-offs for incorporating Agile, he brought into notice the fact that “Agile is not a tradeoff. It is a compulsion for companies to prosper”.